Terms & Conditions
1. Services
CleanSweep Connect provides residential cleaning, apartment cleaning, move-in and move-out cleaning, vacation rental (Airbnb) cleaning, commercial cleaning, car detailing, and related cleaning services.
All services are performed based on the information provided during booking.
2. Estimates & Pricing
- Instant quotes are estimates based on the information provided by the customer.
- Final pricing may change if the size, condition, vehicle type, or requested services differ from what was submitted during booking.
- Additional services requested during the appointment may result in additional charges.
- Prices are subject to applicable taxes where required by law.
3. Scheduling
Appointments are subject to availability.
While we strive to arrive within the scheduled appointment window, traffic, weather, previous appointments, or unforeseen circumstances may occasionally result in delays.
4. Customer Responsibilities
Customers agree to:
- Provide accurate contact information.
- Ensure our team has safe and timely access to the property or vehicle.
- Secure all valuables, cash, jewelry, firearms, medications, passports, and important documents before service.
- Inform us of any fragile, antique, sentimental, or high-value items requiring special care.
- Provide accurate information regarding the condition of the property.
5. Payment
Payment is due immediately upon completion of service unless otherwise agreed in writing.
We accept major credit cards, debit cards, Apple Pay, Google Pay, Cash App, Zelle, and other approved payment methods.
Returned payments, chargebacks made without first contacting us, or fraudulent payment disputes may result in additional fees and refusal of future service.
6. Add-On Services
Optional services including but not limited to:
- Inside Refrigerator Cleaning
- Inside Oven Cleaning
- Inside Microwave Cleaning
- Laundry Wash, Dry & Fold
- Interior Window Cleaning
- Change Bed Linens
- Closet Organization
- Pet Hair Removal
must be selected during booking or requested before cleaning begins.
Additional charges apply.
7. Promotions & Discounts
Coupons, seasonal promotions, referral discounts, and special offers cannot be combined unless specifically stated.
CleanSweep Connect reserves the right to modify or discontinue promotions at any time.
8. Weather Policy
Outdoor services, including vehicle detailing, may be rescheduled due to rain, severe weather, or unsafe working conditions at no additional charge.
9. Health & Safety
To ensure the safety of our employees and customers:
- All pets must be secured before our team arrives. Dogs, cats, birds, and all other household pets must be kept in a crate, kennel, designated room, or outside the property during the entire cleaning appointment. CleanSweep Connect reserves the right to delay, modify, or refuse service if pets are not properly secured.
- Employees will not climb higher than a standard two-step ladder.
- Employees will not move extremely heavy furniture or appliances.
- Employees may refuse or discontinue service if conditions are unsafe or hazardous.
10. Right to Refuse Service
CleanSweep Connect reserves the right to refuse or discontinue service due to:
- Unsafe working conditions
- Aggressive pets
- Harassment or abusive behavior
- Illegal activity
- Biohazards
- Fraudulent bookings
- Failure to comply with these Terms & Conditions
11. Limitation of Liability
To the fullest extent permitted by Texas law, CleanSweep Connect shall not be liable for indirect, incidental, special, or consequential damages arising from our services.
Our total liability shall not exceed the amount paid for the specific service that gave rise to the claim, except where otherwise required by law.
12. Governing Law
These policies are governed by the laws of the State of Texas.
Autopay Terms
By selecting a Weekly, Biweekly, or Monthly cleaning plan, you authorize CleanSweep Connect to store your payment method on file and automatically charge it according to the schedule below.
1. Authorization
You authorize CleanSweep Connect to securely store your payment method and automatically charge it for recurring cleaning services on the frequency you selected (Weekly, Biweekly, or Monthly) until your recurring service is modified or canceled.
2. Billing Schedule
Recurring charges are typically processed on or near your scheduled cleaning date. Your first charge may be timed to align with the cleaning date you selected during booking.
3. Payment Method
We use a secure, PCI-compliant third-party payment processor to store and tokenize your payment information. CleanSweep Connect does not store complete card numbers on our servers.
4. Cancellation
You may modify or cancel your recurring service at any time by contacting us. Cancellations made less than 24 hours before a scheduled appointment may be subject to our standard Cancellation Policy.
5. Failed Payments
If an automatic charge fails, we will attempt to contact you to update your payment method. Service may be paused until payment is successfully processed.
6. Changes to Recurring Service
Any changes to service frequency, property size, or add-ons may result in an adjusted recurring rate. We will notify you of any price changes before they take effect.
Referral Program Terms & Conditions
At CleanSweep Connect, we appreciate our customers sharing our services with friends and family. Our Referral Rewards Program is designed to thank you for helping us grow. By participating in the program, you agree to the following terms and conditions.
1. Eligibility
- The referral program is open to all existing CleanSweep Connect customers who have completed at least one paid service.
- The referred customer must be a new customer who has never previously booked or received services from CleanSweep Connect.
2. Referral Reward
For every successful referral, the referring customer is eligible to receive one (1) referral reward of $15, which may be redeemed as either:
- $15 account credit toward a future CleanSweep Connect service, or
- $15 sent via Zelle, or
- $15 sent via Cash App.
The referring customer may choose only one of the above reward options for each qualified referral.
3. Referral Qualification
A referral is considered successful only when:
- The new customer books and completes a cleaning or detailing service.
- The referred customer pays their invoice in full.
- The referred customer mentions the referring customer’s name at the time of booking or before the service is completed.
- The booking is not canceled or refunded.
4. One Reward Per Customer
Each referring customer may receive one (1) $15 referral reward per new customer referred. Multiple rewards cannot be earned from the same referred customer, regardless of how many future services they book.
5. Reward Redemption
- Cash rewards are typically sent within 3–7 business days after the referred customer’s service has been completed and payment has been verified.
- Service credits may be applied to a future booking and have no cash value unless otherwise stated.
- Referral rewards are non-transferable.
6. No Self-Referrals
Customers may not refer themselves using another phone number, email address, household member, or alternate account. Any attempted self-referrals will be disqualified.
7. Fraud & Abuse
CleanSweep Connect reserves the right to deny, withhold, or revoke referral rewards if we determine that:
- False, misleading, or fraudulent information was provided.
- Multiple accounts were created to abuse the program.
- The referral program is being manipulated in any way.
- The referral violates these terms.
8. Program Changes
CleanSweep Connect reserves the right to modify, suspend, or terminate the Referral Rewards Program at any time without prior notice. Any qualified referrals earned before changes take effect will still be honored in accordance with these terms.
9. Limit of Liability
Referral rewards have no cash value beyond the stated reward amount and cannot be exchanged for any other products or services except as outlined in these terms. CleanSweep Connect is not responsible for delays caused by incorrect payment information or issues with third-party payment services such as Zelle or Cash App.
10. Contact Us
If you have any questions about our Referral Rewards Program, please contact us:
CleanSweep Connect
Privacy Policy
Your privacy is important to us.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Property address
- Vehicle information
- Appointment information
- Payment information (processed securely by third-party payment providers)
- Communications with our business
How We Use Your Information
Your information is used to:
- Schedule appointments
- Complete services
- Process payments
- Send appointment reminders
- Respond to customer inquiries
- Improve our services
- Send promotional offers (you may opt out at any time)
Payment Information
We do not store your complete credit or debit card information.
Payments are securely processed through trusted third-party payment processors.
Information Sharing
We do not sell, rent, or trade customer information.
Information is shared only when necessary to:
- Process payments
- Comply with legal obligations
- Protect against fraud
Website Security
We use commercially reasonable safeguards to protect customer information. However, no online system can guarantee complete security.
Cookies
Our website may use cookies to improve user experience and website performance.
Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Delete your information where permitted by law
- Opt out of promotional communications
Cancellation Policy
We understand plans change.
Free Cancellation
Appointments canceled or rescheduled at least 24 hours before the scheduled appointment will not incur any fees.
Late Cancellation
Appointments canceled less than 24 hours before the appointment may be charged 25% of the scheduled service price.
No-Show Policy
If our team arrives and:
- No one is available,
- Entry instructions do not work,
- Utilities are disconnected,
- The property cannot be accessed,
the appointment will be considered a No-Show, and a fee of 35% of the scheduled service price may be charged.
Weather
Outdoor services, including car detailing, may be rescheduled due to severe weather at no additional cost.
Emergencies
Cancellation fees may be waived at the sole discretion of CleanSweep Connect.
Satisfaction Guarantee
Your satisfaction is our priority.
If you are not completely satisfied, notify us within 24 hours after your appointment.
Our Promise
If we missed an area included in your booked service, we will return and correct the issue at no additional charge whenever reasonably possible.
Covered
- Missed dusting
- Missed vacuuming
- Missed mopping
- Missed bathroom cleaning
- Missed kitchen cleaning
- Other overlooked cleaning tasks included in your selected package
Not Covered
Our guarantee does not cover:
- New messes after service
- Permanent stains
- Mold or mildew removal
- Rust or mineral buildup
- Hard water stains
- Damage from pre-existing conditions
- Services not purchased
- Normal wear and tear
Refunds are evaluated on a case-by-case basis and are issued solely at the discretion of CleanSweep Connect.
Damage Claims Policy
Although damage is rare, we have established the following policy.
Reporting Damage
Damage claims must be submitted within 24 hours after service completion.
Claims received after 24 hours may not be reviewed.
Required Information
Please provide:
- Name
- Service address
- Date of service
- Description of damage
- Photos or videos
- Additional supporting information
Investigation
CleanSweep Connect may investigate by:
- Speaking with the cleaning team
- Reviewing service notes
- Reviewing before-and-after documentation
- Inspecting the damaged item if necessary
If We Are Responsible
If negligence is determined, we may:
- Repair the item
- Replace it with a similar item
- Arrange professional repair
- Provide reasonable compensation
The method of resolution is determined solely by CleanSweep Connect.
Exclusions
We are not responsible for:
- Pre-existing damage
- Normal wear and tear
- Improperly installed fixtures
- Loose blinds or curtain rods
- Artwork, antiques, collectibles, or heirlooms not disclosed before service
- Hidden defects
- Faulty plumbing or electrical systems
- Electronics with existing issues
- Furniture that is unstable or improperly assembled
Fragile Items
Customers are responsible for notifying us of fragile or valuable items before cleaning begins.
Whenever possible, these items should be removed from the work area.
False Claims
Fraudulent or knowingly false claims may result in refusal of future service and legal action where appropriate.
Photo & Video Consent Policy
CleanSweep Connect occasionally photographs or records completed work for quality assurance and marketing.
Internal Documentation
Our team may take photos before, during, or after service for:
- Quality control
- Training
- Documenting completed work
- Resolving customer concerns
- Supporting damage investigations
These internal photos may be taken without additional marketing consent.
Marketing Use
We will request your permission before using photos or videos of your home, apartment, office, or vehicle for:
- Our website
- Social media
- Advertisements
- Printed marketing materials
- Promotional campaigns
Choosing not to provide marketing consent will never affect your ability to receive our services.
Your Privacy
We will make every reasonable effort to avoid displaying:
- Family photos
- Personal documents
- Computer screens
- Financial information
- House numbers
- License plates
- Personally identifiable information
Revoking Consent
You may withdraw marketing consent at any time.
We will make reasonable efforts to discontinue future use of your images. Materials already printed or previously published may not be able to be removed.
Contact Information
CleanSweep Connect
Customer Acknowledgment
By scheduling, booking, or receiving services from CleanSweep Connect, you acknowledge that you have read and agree to these Terms & Conditions, Autopay Terms, Referral Program Terms & Conditions, Privacy Policy, Cancellation Policy, Damage Claims Policy, Satisfaction Guarantee, and Photo & Video Consent Policy.